01 · Step
Free audit
Grant us secure, read-only access to your seller reports. No cost, no commitment, no changes to your account or listings.
Revenue recovery — Amazon · Walmart · TikTok Shop
Money your marketplace already owes you. We go get it.
Amazon, Walmart, and TikTok Shop quietly under-pay sellers every day — lost inventory, denied returns, misclassified damage, chargebacks nobody appealed. We reconcile your reports against what you were actually paid and file every claim that's owed — and while we're taking on our first clients, we're doing it for free.
Illustrative example
Reconciliation snapshot
| Order | Event | Owed | Paid | Gap |
|---|---|---|---|---|
| AMZ-19273 | Damaged return resold as sellable | $34.00 | $0.00 | $34.00 |
| AMZ-20501 | Lost in fulfillment center | $61.50 | $0.00 | $61.50 |
| WMT-08842 | Used/damaged return, capped credit | $42.00 | $8.40 | $33.60 |
| TTS-31418 | Damaged in transit, refunded, never reimbursed | $27.40 | $0.00 | $27.40 |
| Total unclaimed | $156.50 | |||
Numbers are illustrative — every seller's audit turns up something different. Every flagged row becomes a filed claim.
Every marketplace runs on automated systems, and automated systems make mistakes — a return that's scanned wrong, a chargeback nobody disputes, a reimbursement policy that changed and nobody noticed. None of it is deliberate. All of it is money you already earned and never collected. Most sellers don't have the hours to audit for it every month, so it sits there until the filing window closes — and then it's gone for good.
Rough math
What might be sitting in your account
Move the sliders to your own numbers. This is a back-of-envelope range, not a promise — the audit replaces it with what's actually there.
Possible unclaimed, per year
$4,608–$13,824
Assumes 1–3% of annual marketplace revenue goes unrecovered — the range sellers commonly see across lost inventory, mishandled returns, and fee errors. Your actual figure depends on your category, fulfilment mix, and how long it's been since anyone checked.
Process
How it works
Four steps, in order — nothing happens without your approval. Keep scrolling: the steps move sideways.
Step 1 of 4 · keep scrolling →
Coverage
Where the money gets stuck
Each platform loses track of seller money in its own particular way. We audit for all three.
AMZN
Amazon FBA
Lost and damaged warehouse inventory, returns that never make it back to stock, and fee overcharges from bad weight or dimension data — some claim windows close in as little as 60 days.
WMT
Walmart WFS
Damaged-return credits capped well under full value, and reimbursement incentives that don't always show up where they're supposed to in your payout reports.
TTS
TikTok Shop FBT
Refunds for damaged, lost, late, or wrong-item orders that TikTok's FBT program covers but doesn't always pay back on its own, plus inventory lost or damaged inside FBT warehouses. Claims close 60 days after the order is placed, so this is money you catch by checking regularly, not once a year.
Filing
From a flagged row to money back in your account
Finding the gap is the easy half. Here's what we actually do to make a marketplace pay it — and how we check that they did.
Swipe sideways, or pick a stage above →
Where each case gets opened
AMZN
Amazon FBA
Inbound shortages go through shipment reconciliation, against the shipment ID and the carrier's proof of delivery. Warehouse loss and damage, refunds where the customer never sent the item back, and fee overcharges from bad weight or dimension data are each a different claim type through Seller Central support — with a remeasure request where the fee itself is the problem. Amazon reimburses some categories automatically now, so before filing by hand we check whether the automatic credit already landed, and whether it landed at the right value.
WMT
Walmart WFS
WFS inventory adjustments and capped damaged-return credits are raised as cases in Seller Center against the specific item and order, with the payout report lines showing what was actually credited set against what the policy allows. Reimbursement incentives that never appeared in a payout report are filed the same way.
TTS
TikTok Shop FBT
Order-level claims are raised as tickets in the FBT system or Seller Center under the specific issue label TikTok requires. The wrong label is a common reason a valid claim stalls. TikTok reimburses some no-return refunds automatically, so we check whether that credit already landed before filing. Damaged or wrong-item returns have to be confirmed on receipt and filed with photos. Warehouse inventory claims are paid against an English, USD commercial invoice, at the lower of that invoice and your recent TikTok selling price, so we'll ask for your invoices up front.
Every claim on this page is opened, argued, and followed up by one of us. Claim windows differ by marketplace and by claim type, and they move — part of the job is knowing which deadline applies to which discrepancy and filing inside it. Nothing is submitted to your account automatically, and nothing is submitted at all without your approval.
Terms, up front
Right now, this costs you nothing at all.
- No fee, no contingency. Not for the audit, not for filing, and not a percentage of what we recover. You keep 100% of it.
- Why free? We're taking on our first clients, and every account we work teaches us more about how each marketplace really calculates, caps, and denies reimbursements. That's worth more to us right now than a cut.
- Nothing gets billed without your say-so. If we ever start charging, we'll tell you well before it applies to your account — and you'd have to agree to it first.
- Read-only access. We never touch your listings, pricing, or funds directly, and access can be revoked at any time.
- You approve every claim before it's ever filed on your behalf.
- If a marketplace claws money back, you owe us nothing for it. Amazon does sometimes reverse a reimbursement after paying it. We'll flag the reversal, tell you why we think it happened, and contest it where it's contestable — and if we're ever charging a fee, a clawed-back reimbursement is never billable and anything already billed on it gets credited.
The full version, in plain language: Terms of Service and Privacy Policy.
$0no fee · for now
Confidentiality
Your numbers are proprietary. We treat them that way.
Auditing an account means seeing your SKUs, volumes, cost basis, and payout history. Here is exactly what happens to that data — and what never does.
Read-only, and revocable
We ask for the narrowest access that does the job: report-level and read-only. We never touch your listings, pricing, inventory, or funds — and you can revoke our access from your seller dashboard at any time, without asking us first.
Used for your claims, nothing else
Your reports exist in our hands for one purpose: finding and filing what you're owed. We don't sell them, publish them, pool them into benchmarks, or let them inform work for another seller. Ask us to delete your data and it goes, exports included.
A person reads every flagged line
Automation does the first pass across thousands of rows, but we monitor what it surfaces and go through every flagged discrepancy by hand before it becomes a claim. Nothing is auto-submitted to your account, and nothing is filed that you haven't approved.
Access stays with the two of us
No contractors, no virtual assistants, no outsourced review team — Kavin and Sriyans are the only people who look at your account. If you'd rather have the confidentiality in writing, we'll sign your NDA before you send us a single report.
Who's behind this
Two people, checking the math
Shortpay is run by Kavin Ramesh and Sriyans Pattanaik, software engineers at Cognizant and Spectrum. We started by mapping out exactly how Amazon, Walmart, and TikTok Shop calculate, cap, and deny reimbursements — then built our reconciliation process around what we found. We're taking on our first clients now.
We lean hard on automation and AI agents for the tedious half of this work — pulling your reports, reconciling them line by line, valuing each gap, and tracking every claim deadline. But a person reviews and files every single claim. Nothing is ever submitted to your seller account by a machine. That's a deliberate choice: automated filing is how sellers end up with duplicate claims and flagged accounts, and no amount of speed is worth that risk to your account.
Straight answers
The questions you're actually asking
You're being asked to give two people you've never met access to your seller account. These are the objections we'd have too.
How do I know this is legitimate?
You don't yet, and we'd rather say that than pretend otherwise. Shortpay is a Colorado L.L.C. run by two named people with real, findable careers — our names, employers, and LinkedIn profiles are on this page, which is more than most reimbursement outfits put up.
What's verifiable today: the access we ask for is read-only and revocable from your own dashboard in seconds, we can't move money or change a listing, nothing gets filed without your explicit approval, and it currently costs you nothing. The structure is deliberately one where you can stop at any point and lose nothing but the time you spent reading this.
Why does your email come from Gmail and not a company domain?
Because we're early, and we'd rather spend the first weeks doing the actual work than on branding. It's a fair thing to hold against us and it's getting fixed.
It doesn't change any of the parts that protect you: read-only access you control, an NDA before you send us anything if you want one, and your approval on every claim.
Could filing these claims get my account flagged or suspended?
Filing reimbursement claims is a normal, sanctioned part of selling — the case systems exist precisely for it. The risk isn't filing; it's filing badly: bulk-submitted cases, duplicates for the same discrepancy, or claims for money that was already reimbursed. That's what gets accounts flagged, and it's almost always the signature of automated filing at volume.
It's why a person builds and submits every claim here, one case at a time, and why we reconcile credits against claims before filing anything new — so we never ask twice for money you've already been paid. If a discrepancy looks marginal or the documentation is thin, we tell you instead of filing it.
What access do you need, and can I take it back?
Report-level, read-only access — enough to pull the inventory, order, return, and payout reports the reconciliation runs on. No permission to edit listings, change pricing, touch inventory, or move funds.
You can revoke it from your seller dashboard whenever you like, without telling us first. If you'd rather not grant access at all, sending us the report exports directly works too — it's slower, not worse.
What if Amazon takes the money back after paying it?
It happens. Amazon reverses reimbursements after the fact — sometimes because inventory turns up, sometimes because a second automated pass decides the first one was wrong.
We watch for reversals against the claims that earned them, tell you when one lands, and contest it where there's a case to make. You are never charged for money that got clawed back — not now, while this is free, and not later if we're charging a fee, where anything already billed against a reversed reimbursement gets credited back.
What does it cost, and what's the catch?
Nothing, right now. No audit fee, no filing fee, no percentage. The catch — such as it is — is that we're new, and working real accounts is how we learn exactly how each marketplace calculates, caps, and denies reimbursements. That's worth more to us at this stage than a cut of the first few recoveries.
If we ever start charging, you'll hear about it well before it applies to your account, and you'd have to agree to it first. It won't be applied retroactively to work already done.
What if you look and there's nothing there?
Then we tell you that, and you owe nothing — which is the same as every other outcome right now. A clean account is a real result: it means nobody needs to keep paying someone to check.
Who is this actually for?
Sellers with inventory sitting in someone else's warehouse — that's where the money goes missing. If the marketplace never holds your stock, there's usually very little for us to find, and we'd rather say so before you spend time on us than after.
A good fit
- Amazon FBA sellers, at any volume
- Walmart WFS sellers
- TikTok Shop sellers using Fulfilled by TikTok (FBT)
- Anyone who hasn't audited reimbursements in the last 6–12 months
- Sellers with returns, damages, or inbound shipments going astray
Probably not a fit
- Merchant-fulfilled (FBM) only, with no inventory in an Amazon, Walmart, or TikTok warehouse
- TikTok Shop orders you ship yourself (Seller Shipping) — TikTok doesn't reimburse those
- eBay or Etsy sellers — we've narrowed to Amazon, Walmart, and TikTok Shop for now
- Accounts already under an active reimbursement engagement with someone else
- Anyone wanting claims filed without reviewing them first
Get your free audit
Send us a note and we'll tell you within a couple of days whether we see money worth chasing on your account.
Goes to both of us — whoever's free replies first.
Prefer not to email? Message either of us on LinkedIn — both profiles are just above.